Effective Date: 2024-12-13
At Awraq Online, we strive to provide excellent services and customer satisfaction. This Refund and Returns Policy outlines the conditions under which refunds or returns are processed for bookings made through our platform, awraqonline.com.
1. Cancellation and Refunds
1.1. Customer-Initiated Cancellations
- Refunds are available for cancellations made within the specified cancellation period.
- Cancellations made after the allowed period may not be eligible for a refund unless otherwise stated.
- To cancel a booking, customers must contact us via email at [email protected].
1.2. Awraq Online-Initiated Cancellations
- If we are unable to fulfill a booking due to unforeseen circumstances, we will notify you as soon as possible.
- In such cases, customers will be entitled to a full refund.
1.3. No-Shows
- Refunds are not provided for no-shows or failure to utilize the booking at the scheduled time.
2. Refund Processing
- Refunds will be processed to the original payment method used at the time of booking.
- Please allow up to 7-10 business days for the refund to reflect in your account, depending on your financial institution.
- If you do not receive the refund within this timeframe, please contact us for assistance.
3. Changes to Bookings
- Customers may request changes to their bookings within the allowed modification period.
- Additional charges may apply for changes, depending on availability and the nature of the request.
- Refunds may not be applicable if changes are not possible or if the booking is canceled after a modification.
4. Non-Refundable Items
Certain services or bookings may be non-refundable. This will be clearly stated at the time of booking. Examples include:
- Last-minute bookings
- Promotional or discounted services
5. Contact Us
For any questions or concerns about our Refund and Returns Policy, please contact us:
Email: [email protected]
Website: awraqonline.com
We are committed to addressing your concerns promptly and ensuring a smooth resolution process.